At Kingsbury Animal Hospital, the health and safety of your pets is our top priority.

Please check this page for updates prior to your appointment. Thank you.

We are experiencing a high volume of calls. For non-emergency questions and refills on food/medication please email us at doc@kah.com

Our goal here is to help stop the spread of the current viral disease outbreak in our community so that we may stay open to provide for all of our pets’ needs.

If our doctors and team get sick, we will not be able to care for your pets in times of emergency.We are going to change to the following protocols, but these may evolve and change over the coming days. If you are coughing or sick, or have recently traveled, please have someone else bring your pet to the hospital. We are going to change to the following protocols, but these may evolve and change over the coming days.

Effective April 3rd

If you are coughing or sick, or have recently traveled, please have someone else bring your pet to the hospital.
Appointments will be curbside only for both medical and grooming clients.
Please call us upon your arrival (314-721-6251), and we will send a team member to retrieve your pet from your car and/or to bring you your medication or food items.
After the exam/visit the pet will be brought back to you with a complete history of health/findings and any medications etc. prescribed. A doctor will be available to speak via the phone if required.
Medication and food requests will be available curbside only as well.
When ordering food and medication please email your requests to doc@kah.com and keep in mind that supplies are taking longer to come in, so please try to order ahead if you are getting close to running out.
Currently our only exception to clients entering the building is for end of life care.

Current Policy

If you are coughing or sick, or have recently traveled, please have someone else bring your pet to the hospital.
When you arrive, we ask that you maintain at least a 6-foot distance from other clients in the waiting area. You may be asked to wait in your vehicle during a high-volume period.
Grooming clients will be asked to wait in their car and call the front desk when they arrive. The groomer will come out to get your pet. Likewise, when you pick-up please wait in your car and call the front desk and a groomer will deliver your pet to the car. You may pay over the phone.
Please try to have only one family member bring in the pet. We are trying to social distance as best we can.
A technician will come to the waiting area and get a history and immediate needs summary for your pet.
The pet will then be taken to an exam room and you will be asked to remain in the lobby area.
If you are more comfortable waiting in your car during this process that is completely acceptable and provisions will be made.
After the exam/visit the pet will be brought back to you with a complete history of health/findings and any medications etc. prescribed. A doctor will be available to speak via the phone if required.

Medications:

For primary care patients please utilize our online store for any medication refills or preventative medications.
If you need to pick-up a prescription/food item please call the front desk and pay over the phone. The item will be left in a cooler in our garden box out front. It will have your name on it. If it is a controlled substance other options will be available.We can ship medications directly to you($10 S&H), or curbside pickup is available when you come to our hospital. Please call ahead and we can bring your order out to you.
If medication availability is a concern, your veterinarian may be able to refill your pet's prescription early. Please contact your doctor to see if this is an option. (Please note: we cannot advance refill controlled substances)

We are following CDC protocols and watching for updates and new developments closely. Thank you so much for helping us keep our team healthy and available for the pets who need us.

FAQs

Can my pet catch or carry COVID-19?

According to the CDC, you do not need to worry about your pet catching or carrying COVID-19. "To date, CDC has not received any reports of pets or other animals becoming sick with COVID-19. At this time, there is no evidence that companion animals including pets can spread COVID-19." (Source) One dog in Hong Kong did test a "weak positive" for the virus. However, the dog had no symptoms and appears healthy, so it is unknown at this time if the positive test was due to actual infection or environmental contamination, as the dog's owner was positive for COVID-19. Even if the dog was infected, it is not considered to be infectious at this time. Currently, no animals in the United States have been identified with the virus. (Source)

If you do test positive for COVID-19 or are under quarantine, the CDC recommends that you avoid contact with animals unless necessary (no hugging or kissing, wash hands before and after interacting) as the virus can be carried on the surface of the animal. (Source)

No vaccination exists yet for COVID-19. Dogs and cats can be vaccinated against canine coronavirus and feline coronavirus, respectively, however these diseases are not related to COVID-19, typically only cause GI upset, and cannot be spread to humans.

If your pet is showing upper respiratory symptoms (coughing, trouble breathing, fever, etc) please call your veterinarian. While your pet does not have COVID-19, there are many other illnesses that can cause these symptoms that your vet can help you treat.

What is Kingsbury doing to help stop the spread of COVID-19?

The health and safety of both our staff and clients is of the highest importance to us, and we’re working hard to ensure that we have taken every precaution to keep our hospitals a safe environment for everyone who comes through. Following CDC protocols, our facilities and maintenance teams are helping us with increased and thorough cleaning protocols throughout the hospital, and we’re making sure our employees are able to stay home if they’re not feeling well. We encourage everyone to practice good hygiene (such as washing your hands frequently) at all times of the year, but especially now. Currently our hospitals are "no-handshake" zones, so please do not be alarmed if your doctor does not greet you with a handshake at your visit. We are also not currently accepting personal belongings (blankets, toys, etc) for pets that will be staying in-hospital.

What happens if the Kingsburystaff are affected by COVID-19?

While we're hopeful that we will all make it through the next few months with minimal impact from COVID-19, we are prepared and have protocols in place in case things start to look more serious. If any changes to availability occur, we will promptly notify our clients and update this website.

Thank you for helping us work through these changes.

Kingsbury Animal Hospital