At Kingsbury Animal Hospital, the health and safety of your pets is our top priority.

Please check this page for updates prior to your appointment. Thank you.

We are experiencing a high volume of calls. For non-emergency questions and refills on food/medication please email us at doc@kah.com

Our goal here is to help stop the spread of the current viral disease outbreak in our community so that we may stay open to provide for all of our pets’ needs.

If our doctors and team get sick, we will not be able to care for your pets in times of emergency.We are going to change to the following protocols, but these may evolve and change over the coming days.

To better support our team members during the COVID-19 pandemic, while also continuing to meet the needs of clients and their pets, Kingsbury is adjusting our operating hours. Beginning September 5th:

M-F 8am-5pm

Saturday Closed

Dear Kingsbury Family,

Covid-19 has been very hard on the staff here. All are working many, many hours of overtime and having very little time to reset and maintain a normal life. For this I give them my thanks and complete admiration. However, for them to maintain this pace without caring for their mental health would be detrimental to our core mission.

For these reasons we are going to be stopping our Saturday hours for the next 6 weeks, effective 9-5-20. This will allow our staff to spend some time with their families and have a reset. They deserve this as they have been valiant and caring warriors for the past 6 months. If you have been scheduled on one of these Saturdays’ we will reach out to you to reschedule your appointment.

We will be staffing two doctors on Friday. We would ask that you understand this situation and try to help us out as much as possible. If you are capable of utilizing Friday hours, as opposed to Saturday, that would be terrific. We will try to resume normal scheduling as soon as we can.

Again, we ask for your kindness and understanding during this difficult period.

Sincerely,
Bret Shaw, DVM

Covid Polices

If you are coughing or sick, or have recently traveled, please have someone else bring your pet to the hospital.
Appointments will be curbside only for both medical and grooming clients.
Please call us upon your arrival (314-721-6251), and we will send a team member to retrieve your pet from your car and/or to bring you your medication or food items.
After the exam/visit the pet will be brought back to you with a complete history of health/findings and any medications etc. prescribed. A doctor will be available to speak via the phone if required.
Medication and food requests will be available curbside only as well.
When ordering food and medication please email your requests to doc@kah.com and keep in mind that supplies are taking longer to come in, so please try to order ahead if you are getting close to running out.
Currently our only exception to clients entering the building is for end of life care.

Medications:

For primary care patients please utilize our online store for any medication refills or preventative medications.

If you need to pick-up a prescription/food item please call the front desk and pay over the phone. The item will be left in a cooler in our garden box out front. It will have your name on it. If it is a controlled substance other options will be available.We can ship medications directly to you($10 S&H), or curbside pickup is available when you come to our hospital. Please call ahead and we can bring your order out to you.
If medication availability is a concern, your veterinarian may be able to refill your pet's prescription early. Please contact your doctor to see if this is an option. (Please note: we cannot advance refill controlled substances)

We are following CDC protocols and watching for updates and new developments closely. Thank you so much for helping us keep our team healthy and available for the pets who need us.

FAQs

Can my pet catch or carry COVID-19?

This is a rapidly evolving situation for information please refer the the CDC's website for COVID-19 and Animals

What is Kingsbury doing to help stop the spread of COVID-19?

The health and safety of both our staff and clients is of the highest importance to us, and we’re working hard to ensure that we have taken every precaution to keep our hospitals a safe environment for everyone who comes through. Following CDC protocols, our facilities and maintenance teams are helping us with increased and thorough cleaning protocols throughout the hospital, and we’re making sure our employees are able to stay home if they’re not feeling well. We encourage everyone to practice good hygiene (such as washing your hands frequently) at all times of the year, but especially now. Currently our hospitals are "no-handshake" zones, so please do not be alarmed if your doctor does not greet you with a handshake at your visit. We are also not currently accepting personal belongings (blankets, toys, etc) for pets that will be staying in-hospital.

What happens if the Kingsburystaff are affected by COVID-19?

While we're hopeful that we will all make it through the next few months with minimal impact from COVID-19, we are prepared and have protocols in place in case things start to look more serious. If any changes to availability occur, we will promptly notify our clients and update this website.

Thank you for helping us work through these changes.

Kingsbury Animal Hospital