At Kingsbury Animal Hospital, the health and safety of your pets is our top priority.

Updated As Of 2/18/2021

Please check this page for updates prior to your appointment. Thank you.

We are experiencing a high volume of calls. For non-emergency questions and refills on food/medication, please email us at doc@kah.com

Our goal is to help minimize the spread of the coronavirus pandemic so that we may continue providing for all of your pets’ needs.

If our doctors and team get sick, we will not be able to care for your pets in times of emergency. We are implementing the following protocols, but these may change.

Covid Policies

If you are coughing or sick or have recently traveled, please have someone else bring your pet to the hospital.
All appointments will be curbside only. Our only exception is for end of life care.
Please call us upon your arrival (314-721-6251), and we will send a team member out to retrieve your pet. It can take a few minutes, but feel free to call a second time if you've been waiting awhile.
Please turn off your car's bluetooth option when on the phone. Sometimes it creates a lot of feedback and it can be difficult to understand you. Also, often bluetooth can be heard outside of the car, creating a privacy issue for you.
Do not leave the parking lot unless discussed with the technician or veterinarian.
For exam/procedure appointments, please make a written list of your concerns to give the technician. Also, please fill out and return the annual exam form we send via email.
Your veterinarian will call you upon completion of the exam/procedure to discuss concerns and/or treatment protocols. Payment will then be received via phone also.
For grooming appointments, please write down a list of your grooming requests to give the groomer.
Please be considerate of the groomer's time and be on time.

Medications:

We have experienced delays in the supply chain due to the pandemic and it can take time to receive food/medications.

Please email prescription/food requests to doc@kah.com, or utilize our online store
A receptionist will call when the prescription/food order is filled and will take payment over the phone. You will also receive pick up instructions at that time.
Supplies can be difficult to keep on stock, so please allow plenty of time when refilling medication.
If medication availability is a concern, your veterinarian may be able to refill your pet's prescription early. Please contact your veterinarian to see if this is an option. (Please note: we cannot advance refill controlled substances.)

We are following CDC protocols and watching for updates and new developments closely. Thank you so much for helping us keep our team healthy and available for the pets who need us.

FAQs

Can my pet catch or carry COVID-19?

Please see CDC's website for the most up-to-date information available regarding your pet's ability to contract or carry COVID-19. COVID-19 and Animals

What is Kingsbury doing to help stop the spread of COVID-19?

Require employees wear a mask or shield when picking up or returning pets
Promote more frequent hand-washing
Wipe down high touch surfaces more often
Requiring employees stay home who are experiencing any symptoms related to COVID-19

What happens if the Kingsbury staff are affected by COVID-19?

In case an employee tests positive for COVID-19, that employee will follow current CDC guidelines for quarantining. Any other necessary precautions will be taken dependent upon the situation.

Thank you for helping us work through these changes.

Kingsbury Animal Hospital